Refund & Cancellation Policy
At VisiHost, we strive to deliver reliable services. Please review our refund eligibility criteria carefully before making a purchase.
1. Refund Eligibility
You are eligible for a full refund to your original payment method only if ALL of the following conditions are met:
- The refund request is made within 24 hours of the initial purchase.
- The service has not been misused, abused, or suspended for Terms of Service violations.
- You are experiencing a verified technical issue caused by VisiHost infrastructure that our support team cannot resolve.
- You provide a valid, substantive reason for the cancellation. Irrelevant or arbitrary reasons (such as "I changed my mind", "I don't know how to use it", or "I no longer need this") will not be accepted.
2. Non-Refundable Services
The following items are strictly non-refundable:
- Services active for more than 24 hours.
- Renewals of existing services.
- Upgrades or downgrades.
- Dedicated servers and bare-metal hardware.
- Custom setup fees, management fees, or one-time configuration tasks.
- Domain registrations or third-party software licenses.
- Promotional or free tier services.
3. Downtime & Service Issues
Refunds are not granted for standard downtime. For major infrastructure failures, we provide compensation via our Service Level Agreement (SLA) in the form of Service Credits, not cash refunds.
User-caused issues (such as incorrect configurations, deleted files, or mod incompatibilities) do not qualify for refunds.
4. Chargebacks & Payment Disputes
[!WARNING] Opening a payment dispute or chargeback with your bank or PayPal without contacting VisiHost support first will result in immediate service termination and a permanent ban from our network. Any fees associated with the dispute or chargeback will not be covered or refunded by us.
Always contact our billing team first to resolve financial issues.
5. How to Request a Refund
To request a refund for an eligible service:
- Open a Billing Ticket in our Discord Community or via the Client Area.
- Provide your Invoice ID and a detailed reason for the request.
- Allow up to 48 hours for our billing department to process the request. Approved refunds may take 3-7 business days to appear on your bank statement.
OWNER CONFIGURATION REQUIRED:
- REFUND WINDOW: [24 hours] (Verify if this is accurate for VisiHost)
- REFUND METHOD: [Original payment method or account credit]