Terms of Service

Welcome to VisiHost ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website (https://visihost.in), the billing portal (https://billing.visihost.in), server management control panels, and all hosting infrastructure, including Discord and Telegram bot containers, Minecraft game servers, Lavalink audio nodes, Cloud Virtual Private Servers (VPS), and managed databases (collectively, the "Services").

By registering an account, placing an order, or utilizing any VisiHost Service, you confirm that you have read, understood, and agree to be bound by these Terms and our associated policies, including our Privacy Policy, Acceptable Use Policy, Fair Usage Policy, and Refund & Cancellation Policy. If you do not agree to these Terms, you must not use or access our Services.

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1. Eligibility & Account Registration#

1. Age Requirement: You must be at least 13 years of age to register an account and use our Services. If you are under 18 years of age (or the age of legal majority in your jurisdiction), you represent that you have obtained consent from a parent or legal guardian who agrees to be bound by these Terms on your behalf.
2. Account Accuracy: When registering in our Client Area, you must provide true, accurate, current, and complete contact and billing information. Providing false, deceptive, or misleading details is a material breach of these Terms and may result in immediate account termination.
3. Account Security: You are solely responsible for maintaining the confidentiality of your account credentials, control panel logins, API keys, and two-factor authentication (2FA) mechanisms. You accept full legal and financial responsibility for all activities occurring under your account.
4. Account Sharing: Sharing your root account credentials with third parties is strictly discouraged. If multiple individuals require access to your containers or game servers, you must use the subuser delegation features built into the control panel. VisiHost is not responsible for unauthorized actions taken by authorized subusers or compromised passwords.

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2. Orders, Provisioning & Service Activation#

1. Prepaid Model: All Services are provided on a prepaid subscription basis. Service activation and renewals require receipt of full payment through our authorized payment gateways.
2. Automated Provisioning:
   • Bot Containers, Game Servers & Databases: Standard containerized hosting instances are provisioned automatically immediately following payment verification.
   • Cloud VPS: Virtual Private Servers undergo automated orchestration and IP allocation. Provisioning is typically completed within 15 to 30 minutes, though it may take up to 1 hour during periods of heavy queue volume. In rare cases where manual fraud screening is triggered, provisioning may take up to 24 hours.
   • Dedicated & Custom Hardware: Dedicated servers and bespoke infrastructure configurations are provisioned in accordance with the specific timeline agreed upon during quotation (typically 24 to 72 business hours).
3. Service Modifications: VisiHost reserves the right to adjust physical host nodes, reallocate storage pools, update virtualization hypervisors, or migrate containers between server clusters to maintain hardware health, security, and network performance.

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3. Customer Content & Software Responsibility#

1. Ownership of Content: You retain full intellectual property ownership and copyright of all source code, software, bot scripts, world files, database tables, and content hosted within your Services. VisiHost claims no proprietary rights over your data.
2. Customer Responsibility: You are solely responsible for the installation, maintenance, configuration, and security of all software running inside your server environment. This includes managing software updates, database configurations, Discord bot dependencies, and application-level firewalls.
3. Content Compliance: You warrant that your hosted content does not violate applicable laws, infringe on third-party intellectual property, or breach our Acceptable Use Policy.
4. No Obligation to Monitor: VisiHost does not actively monitor customer file systems or inspect container workloads under normal conditions. However, we reserve the right to review customer configurations or isolate instances upon receipt of valid law enforcement requests, court orders, or substantiated abuse notifications under our Abuse & Copyright Policy.

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4. Billing, Renewals, Currency & Taxes#

1. Billing Cycles: Hosting plans are billed on recurring cycles (Monthly, Quarterly, Semi-Annually, or Annually) selected at the time of purchase.
2. Renewal Invoices: Renewal invoices are generated automatically ahead of the expiration date (typically 7 to 14 days prior). You are responsible for ensuring that payments are processed before the due date to prevent automated service interruption.
3. Currency & Taxes: Prices are quoted in the designated checkout currency (such as Indian Rupee — INR). Invoices clearly itemize applicable statutory taxes (such as GST for Indian residents) where required by law.
4. Price Adjustments: VisiHost reserves the right to modify pricing for future billing cycles. Any price changes will be communicated via email or client announcements with at least thirty (30) days' advance notice before taking effect on existing recurring subscriptions.

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5. Cancellations, Suspensions & Data Deletion#

1. Customer Cancellation: You may request cancellation of any active Service at any time through the Client Area. Cancellation requests can be scheduled to take effect immediately or at the end of the current paid billing cycle.
2. Suspension for Non-Payment: If a renewal invoice remains unpaid past its due date, the Service is subject to a grace period before automated suspension occurs. While suspended, the server process is stopped, but all data and configurations remain preserved on the storage array.
3. Termination & Data Purge:
   • If an overdue invoice remains unpaid beyond the suspension window, the Service is permanently terminated.
   • Upon termination, all virtual containers, VPS disk images, database tables, and associated backup archives are permanently and irreversibly deleted within 7 days.
   • Once deleted, data cannot be recovered by VisiHost under any circumstances.
4. Immediate Suspension for Abuse: We reserve the right to immediately suspend or terminate any Service, without advance notice or refund, for severe violations of our Acceptable Use Policy, engaging in distributed denial-of-service (DDoS) attacks, cryptomining, phishing, or abusive conduct toward VisiHost personnel.

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6. Refunds & Payment Disputes#

1. Refund Eligibility: Refund requests are governed strictly by our Refund & Cancellation Policy. First-time purchases may qualify for a refund if requested within twenty-four (24) hours of initial provisioning due to a verified, ongoing infrastructure fault on VisiHost hardware that our technical team is unable to resolve.
2. Non-Refundable Items: Renewals, plan upgrades, dedicated servers, domain names, and third-party software licenses are non-refundable.
3. Chargebacks and Payment Disputes: Initiating an unauthorized payment dispute, chargeback, or PayPal claim without first contacting VisiHost support constitutes a material breach of these Terms. Doing so will result in immediate suspension or termination of all active services across the account, permanent blacklisting, and referral of the outstanding balance to collections or reporting bureaus where appropriate.

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7. Resource Allocation & Fair Usage#

1. Shared Environments: Many VisiHost hosting products (including shared bot containers, standard game servers, and shared web nodes) operate on high-performance multi-tenant hardware clusters.
2. Fair Usage Compliance: You agree to adhere to our Fair Usage Policy. Workloads that create sustained, continuous CPU saturation, excessive I/O thrashing on NVMe arrays, or abnormal network congestion that degrades the experience of neighboring tenants may be temporarily throttled, restarted, or required to migrate to dedicated compute resources.
3. Prohibited Compute Workloads: Running cryptocurrency miners, distributed folding clients, booter or stresser tools, unapproved Tor relays, or open public proxies is strictly prohibited and results in immediate termination without refund.

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8. Backups & Data Protection#

1. Customer Responsibility for Backups: While VisiHost maintains periodic disaster-recovery snapshots for fleet-wide infrastructure resilience, these snapshots are intended solely for hardware and data center recovery. They do not constitute an individualized customer backup service.
2. Independent Copies: You are exclusively responsible for creating, testing, and maintaining independent, off-site backups of all customer software, databases, bot scripts, and configuration files.
3. No Liability for Data Loss: VisiHost accepts no liability for data loss resulting from software failure, database corruption, accidental deletion by the customer, expired subscriptions, or account termination.

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9. Service Level Commitments & Maintenance#

1. Uptime Commitment: We endeavor to provide reliable network and hardware availability in accordance with our Service Level Agreement (SLA).
2. Scheduled Maintenance: We perform regular maintenance, kernel patching, and infrastructure upgrades. Planned maintenance is announced at least 12 to 24 hours in advance via our Discord server and email, and scheduled windows do not count toward SLA downtime calculations.
3. Emergency Maintenance: In the event of critical zero-day vulnerabilities, hardware degradation, or major upstream transit cuts, emergency repairs may be carried out immediately with live status updates posted to https://stats.visihost.in/.
4. Remedies: Remedies for verified infrastructure downtime below SLA thresholds are limited strictly to account Service Credits as set forth in the SLA, and do not warrant cash refunds.

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10. Third-Party Infrastructure & Upstream Networks#

1. Upstream Routing: Our Services rely on global Tier-1 transit providers, carrier-neutral data centers, and internet exchange points (IXPs). We are not liable for routing anomalies, fiber cuts, or disruptions occurring outside our border routing control.
2. Control Panel Software: We utilize industry-standard control panel software, including Pterodactyl. While we maintain and harden these environments, upstream open-source software defects beyond our control are subject to upstream vendor remediation.

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11. Disclaimer of Warranties#

EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS AND THE SERVICE LEVEL AGREEMENT, ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. VISIHOST EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE FROM DATA LOSS.

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12. Limitation of Liability#

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VISIHOST, ITS OPERATORS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA LOSS, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR SERVICE OUTAGES, REGARDLESS OF THE LEGAL THEORY ADVANCED AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE EXTENT PERMITTED BY LAW, VISIHOST'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS SHALL BE STRICTLY LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE OCCURRENCE OF THE EVENT.

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13. Indemnification#

You agree to defend, indemnify, and hold harmless VisiHost, its officers, directors, contractors, and affiliates from and against any third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use or misuse of the Services;
• Your violation of any provision of these Terms or related policies;
• Any application, code, or content hosted on your instances that infringes intellectual property or violates applicable law;
• Unauthorized access or actions taken through compromised account credentials.

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14. Governing Law & Dispute Resolution#

1. Informal Resolution: In the event of any dispute, disagreement, or claim arising out of or relating to these Terms, the parties agree to first attempt in good faith to resolve the matter informally by submitting a formal ticket to our billing and management team.
2. Governing Law: These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the substantive laws of India, without regard to conflict of law principles.
3. Jurisdiction: Any legal action or formal proceeding arising out of or relating to these Terms shall be instituted exclusively in the competent courts having jurisdiction over VisiHost's operational headquarters in India.
4. Severability: If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

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15. Frequently Asked Questions (FAQ)#

Can I share my control panel or billing account with my team?#

We strongly discourage sharing your primary account credentials. For team collaboration, use the Pterodactyl panel's built-in Subusers feature to grant specific, revocable permissions to individual email addresses without exposing your root login.

What happens to my files if I decide to cancel my subscription?#

Upon cancellation, your services will remain active until the end of the paid billing period (or terminate immediately if you select immediate cancellation). Once terminated, all server containers, files, and databases are permanently deleted within 7 days and cannot be restored.

Are prices inclusive of statutory taxes?#

Where required by law, statutory taxes (such as GST for Indian residents) are itemized transparently on your invoice at checkout.

Does VisiHost access or inspect my private bot code or game files?#

No. VisiHost operates as a neutral infrastructure provider and does not routinely inspect customer files. We only access file systems when requested by the customer for technical support, or when required under a lawful court order or substantiated abuse complaint.

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16. Changes to These Terms#

We reserve the right to revise or update these Terms periodically to reflect changes in our operational procedures, legal obligations, or service offerings. Any revisions will be published directly on this page with an updated "Last Updated" date. Continued use of our Services after the effective date of revised Terms constitutes your full acceptance of the updated terms.

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17. Contact & Legal Notices#

If you have any questions, compliance inquiries, or legal notices concerning these Terms of Service, please reach out to our team:

• Client Billing Area: https://billing.visihost.in
• Primary Support Email: support@visihost.in
• Secondary Contact Email: visihostindia@gmail.com
• Community Server: VisiHost Discord Server