Privacy Policy
VisiHost respects your privacy. This Privacy Policy details what information we collect, how it is used, and the steps we take to protect it.
1. Information We Collect
When you use VisiHost, we collect:
- Account Information: Name, email address, and phone number required for billing registration.
- Technical Information: IP addresses, browser agents, access times, and diagnostic logs.
- Service Metadata: Resource usage statistics (CPU, RAM, Disk I/O) to monitor node health.
- Support Communications: Any data provided during support interactions via tickets or Discord.
2. How We Use Information
We use your data strictly to:
- Provision and manage your hosting environments.
- Process payments and prevent fraudulent transactions.
- Send important service alerts, maintenance notices, and invoices.
- Diagnose network or hardware issues.
- Enforce our Terms of Service and Abuse policies.
3. Information Sharing and Disclosure
VisiHost does not sell, rent, or trade your personal information. We only share data with trusted third parties necessary to operate our service:
- Payment Processors: [PAYMENT PROCESSOR(S) REQUIRED] to handle secure billing.
- Infrastructure Providers: Network partners who assist in DDoS mitigation and traffic routing.
- Legal Compliance: We will disclose information if required by a valid court order, subpoena, or to protect the safety and rights of VisiHost and our customers.
4. Cookies and Analytics
Our website and billing portal use cookies to maintain your login sessions, remember language preferences, and secure your account. We may use [ANALYTICS PROVIDER REQUIRED] to understand general website traffic patterns.
5. Data Security
We implement enterprise-grade security protocols, including database encryption, SSH hardening, and SSL transmission certificates. However, no data transmission over the internet is completely secure. We cannot guarantee the absolute security of your information.
6. Data Retention and Deletion
- Active Services: Data is retained while your account is active.
- Canceled Services: Application data on canceled servers is securely deleted within [POST-TERMINATION DELETION PERIOD REQUIRED] days.
- Billing Records: Invoices and transaction histories are retained for [BILLING RECORD RETENTION REQUIRED] to comply with tax laws.
- Logs: Server access and diagnostic logs are automatically purged after [LOG RETENTION REQUIRED] days.
7. Your Rights
You have the right to request a copy of your personal data, request corrections, or request account deletion (subject to legal billing retention requirements). To exercise these rights, open a support ticket in our billing portal.
8. Contact Information
For privacy concerns or data requests, please contact: DATA PROTECTION CONTACT: [REQUIRED]
Disclaimer: These policies are provided for informational and contractual purposes and should be reviewed by qualified legal counsel before publication.