Abuse & Copyright Policy

At VisiHost, we operate as a neutral infrastructure provider committed to maintaining a clean, secure, and law-abiding hosting environment. We maintain a zero-tolerance policy against network abuse, distributed cyberattacks, unsolicited spam, fraud, and the unauthorized distribution of copyrighted material.

This policy outlines how external network administrators, copyright owners, and cybersecurity investigators can submit actionable abuse complaints and DMCA notices to our team.

1. Reporting Network Abuse#

If you detect malicious or unauthorized network activity originating from a VisiHost IP address—such as brute-force attacks, port scanning, denial of service, malware distribution, phishing, or spam—please submit an abuse complaint containing verifiable technical evidence:

Required Information for Abuse Complaints#

To enable our network engineers to identify the responsible container and client:

1. Offending IP Address: The specific VisiHost IPv4 or IPv6 address involved.
2. Exact Timestamps: Precise dates, times, and time zone (UTC preferred) of each recorded event.
3. Technical Evidence: Unaltered log excerpts verifying the incident, including:
   • Firewall drop logs showing destination port and packet rate.
   • Unaltered email headers (including full Received: headers) for spam reports.
   • Web server access logs demonstrating automated vulnerability exploitation.
   • Packet capture files (PCAP) or flow records for volumetric network attacks.
4. Impact Summary: A concise description of the disruption or harm caused.

Where to Send Abuse Reports#

• Primary Abuse & Support Email: support@visihost.in
• Secondary Abuse Email: visihostindia@gmail.com
• Client Billing Area: https://billing.visihost.in

2. DMCA & Copyright Infringement Notices#

VisiHost respects the intellectual property rights of creators and complies with applicable copyright laws, including the Digital Millennium Copyright Act (17 U.S.C. § 512) and relevant Indian intellectual property legislation.

If you are a copyright owner or an authorized representative and believe content hosted on our infrastructure infringes your copyright, please submit a formal takedown notice containing all of the following statutory elements:

1. Signature: A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
2. Identification of Work: Clear identification of the copyrighted work claimed to have been infringed (or a representative list if multiple works are involved).
3. Location of Infringing Content: The exact URL, container host, IP address, or specific path where the infringing material is located, sufficient to permit VisiHost to locate the file.
4. Complainant Contact Details: Your full legal name, physical mailing address, telephone number, and active email address.
5. Good-Faith Statement: A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
6. Accuracy Statement: A statement that the information provided in the notification is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the owner's behalf.

Designated Copyright Contact#

Send all copyright infringement notices directly to our designated agent:

• Email: support@visihost.in (with subject: "DMCA Copyright Notice")
• Alternative: visihostindia@gmail.com

3. Investigation, Quarantine & Remediation Workflow#

When our security and abuse desk receives a verified, substantiated complaint:

[Complaint Received & Verified] ➔ [Threat Assessment] ➔ [Immediate Quarantine (if severe)] ➔ [Customer Notice (24h Window)] ➔ [Remediation Verification or Account Closure]

1. Immediate Threat Quarantine: If the complaint involves an active cyberattack, botnet command-and-control, or high-volume outbound flood, the offending container or IP address is immediately isolated to prevent ongoing harm.
2. Customer Notice & 24-Hour Window: For non-critical incidents (such as an unpatched script that was compromised or a DMCA notice), an emergency ticket is opened with the account holder providing a twenty-four (24) hour window to remove the infringing content or patch the security flaw.
3. Customer Response: The customer must provide written confirmation and proof of remediation within the ticket.
4. Service Suspension: If the customer fails to respond or fails to resolve the issue within 24 hours, the service is suspended.
5. Permanent Termination & Repeat Infringers: Intentional malicious attacks, illegal content (such as CSAM), or repeat copyright infringers will face immediate, permanent account termination without refund.

4. Submitting Counter-Notifications#

If you are a customer and believe that a DMCA takedown notice was issued against your content in error or through misidentification, you may submit a formal counter-notification containing:

• Identification of the material removed and the location where it previously appeared.
• Your legal name, address, telephone number, and email address.
• A statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification.
• Consent to the jurisdiction of the competent courts.
• Your physical or electronic signature.

Upon receiving a valid counter-notification, VisiHost will provide a copy to the original complaining party and may restore the material in accordance with applicable statutory timelines unless the complainant files a court action.

5. Frequently Asked Questions (FAQ)#

What evidence is required to report an IP address participating in a DDoS attack?#

Please provide destination IP addresses, target ports, protocol types (UDP, TCP SYN, ICMP), exact UTC timestamps, and unaltered packet captures (PCAP) or firewall logs demonstrating the abusive packet flood originating from our IP.

What happens if a customer does not respond to an abuse notice?#

If an account holder fails to respond or take corrective remediation action within the 24-hour window, the offending service is suspended to prevent continued harm. Deliberate malicious activities result in immediate account termination.

Can an abuse complaint be submitted anonymously?#

We accept abuse complaints through our abuse inbox (support@visihost.in), but all reports must include verifiable technical evidence. Automated or unsubstantiated claims lacking technical data cannot be processed.